Managers in different businesses have differing responsibilities and contexts. Therefore, we cannot simply write a set of rules about how to make important management decisions. There are ways to classify decisions, and this often helps the manager to make decisions. Answer the following questions against the backdrop of the case study by providing appropriate examples: 3.1 Explain what a programmed decision is and how this would be applicable to Jack's management situation. (22=4) 3.2 In what way would non-programmed decision-making be applicable to Chopchop Salads and Soups' management? (4) 3.3 In what way is Jack's business at 'risk'? Give TWO examples of why you say so? (22)=(4) 3.4 Jack's problem is that there are two months that his income is lower. Show how Jack could use the 5 Why's technique to get to the root of the problem, which might make it easier for him to understand the problem. Start with the statement: December and January my income dropped by 65%. Then continue with the five Why's? an provide an answer to each. (52)(10) [22] QUESTION 4 4.1 How would 'moments of truth' be applicable to Jacks' business context? (4) 4.2 Write a paragraph of 200 words about the cycle of service as it would apply to Jack's context. (81)(8) 4.3 Jack decides to use recognition as motivating factor to encourage his employees to be productive. Provide THREE practical examples. (32)(6) [18]