Managers measure the progress of a complex business project using metrics. Metrics are measurements that evalua determine whether a project is meeting its goals. Two core metrics are critical success factors and key performance

The goal of this activity is for you to demonstrate your understanding of what constitutes a critical success factor or a indicator.

Instructions: Identify each item as a critical success factor or a key performance indicator.

Quantifiable metrics a company uses to evaluate progress toward critical success factors

Crucial steps companies nerform to achieve their goals and objectives and implement their strategies

Create high$-$quality products

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Turnover rates of employees

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Percentage of help desk calls answered in the first minute

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Retain competitive advantages

Reduce product costs

Number of new customers

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Increase customer satisfaction

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