Managers use $\_\_\_\_\_\_\_\_$Blank to visualize how strategic goals relate to one another and to overall firm success.

Multiple Choice

strategic maps

a balanced scorecard approach

total quality management

Six Sigma

Multiple Choice

reduce labor costs, enhance products, and make internal processes more efficient.

manage total quality, enhance supply chains, and implement statistical process controls.

support continuous improvement, reduce errors and defects, and manage total quality.

implement Deming management, enhance supply chain management, and support continuous improvement.