Question: Managing for competitive advantage is an important challenge to being an exceptional manager. Some organizations focus on _ _ _ _ _ _ _ _

Managing for competitive advantage is an important challenge to being an exceptional manager. Some organizations focus on ________ by offering goods and services that are more excellent than those offered by competitors; meanwhile, other organizations may focus on ________ by delivering goods and services faster and cheaper.
a. customer responsiveness; quality
b. innovation; diversity
c. quality; efficiency
d. efficiency; innovation

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