Managing Front Office Operations

In your groups answer the following questions

1. Why does a hotel have to balance its financial transactions each day?

2. What is the night audit?

3. Why must the night audit be prepared systematically?

4. Why must the accounts receivable be included in the night audit?

5. Discuss the importance of the night audit to the daily management of a hotel.

6. Who reviews the night audit? Why would they be interested in these financial data?

7. How can the front office manager control the cash in the front office cash drawer?

8. What information is collected for the hotel performance report? Why is

accuracy so important for this and all-night audit reports?

9. When does the date roll typically occur?

10. What use is the daily flash report to a general manager? To a front desk manager? To a

food and beverage manager?