Question: Managing the damaged order process at Pets - R - awesOMe ( 1 7 points ) Pets - R - awesOMe has developed a specific
Managing the damaged order process at PetsRawesOMe points PetsRawesOMe has developed a specific process to track and resolve orders reported damaged through shipping by customers. For some reason, there are large numbers of these. The following process is used to handle such issues. There is one employee per step. To ensure that no claims "fall through the cracks" the process adheres to "lean principles." Specifically, a claim for an order is handed from one station over to the next one only when the next station is ready to process the order ie the stations are not allowed to have an inbox where orders accumulate a points What is the throughput time ie flow time b points What is the average inventory of orders in the system? c points What is the minimum time it would take to process a rush order ie a highpriority complaint d points If you were to enable an inbox only one where claims about orders can "wait," would you place this inbox right before: i Station B or ii Station C Why?
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