?Market Analysis is the study for the need and dynamics of a special market within the industry True False Question 15 (2 points) For a full-time college student, which of the following moments of truth exemplifies the customer's standard expectations? You had to visit more than once to reach your academic advisor. Your advisor was competent, helpful, and understanding. Your advisor made you wait, even though you had an appointment. Your advisor offered to work with you after regular work hours. Your advisor failed to keep her appointment with you