Marks: 10% of Final Grade Learning Objectives: Gain deeper understanding of the role of the Supervisor Identify the competencies required to effectively assume a supervisory role Identify the challenges to becoming a new supervisor and to develop strategies to overcome the challenges Instructions: Interview a manager in a role that is responsible for supervising staff and prepare a report summarizing the interview. You will need approximately 30 minutes to interview a supervisor. This is an opportunity to learn gain insight from someone in the role The end product is a report that is approximately 3 pages, typed double space using 10 or 12 font. It should include the following: 1. Identify and write a brief description of the supervisor interviewed. Include the industry, length of time in a supervisory role and number of people currently reporting to this person. (Keep this brief) 2. Summarize the responses to the questions. (point form is acceptable) 3. Evaluate the supervisor's effectiveness or ineffectiveness based upon the responses to the questions. Defend your position. 4. Write a brief commentary describing your key observations, reflections, comments and criticisms in reaction to the interview. What did you learn? Interview Questions You can send these questions out in advance if you would like. Ideally you would want to actually speak to the person because you will be able to hear where they put emphasis. 1. What challenges or difficulties did this supervisor encounter when he/she was first put into the role of a supervisor? How did he/she deal with these challenges. 2. What does he/she think it takes to be an effective supervisor? Describe the skills and competencies that this manager feels are necessary. 3. What expectations of supervisors have changed over the past 10 years? 20 years? 30+ years? 4. Describe what type of performance evaluation that this supervisor practices. Discuss formal and informal methods of performance evaluation used to manage staff. BUSA 1305 Supervisory Skills Instructor: Teresa Comey, MA