Question: Marna is interested in whether her customer service training program has changed on - the - job performance, so she observes employees as they interact

Marna is interested in whether her customer service training program has changed on-the-job performance, so she observes employees as they interact with customers. This is an example of the level of training evaluation.
results
learning
behavior
reaction
Marna is interested in whether her customer service training program has

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

Case Study - The Customer Service Training Program Pgs. 172-174 Intense competition among retailers has made customer service top priority. At many stores today, employees welcome customers as they...

Q:

Case Study - The Customer Service Training Program Pgs. 172-174 Intense competition among retailers has made customer service top priority. At many stores today, employees welcome customers as they...

Q:

Case Study - The Customer Service Training Program Pgs. 172-174 Intense competition among retailers has made customer service top priority. At many stores today, employees welcome customers as they...

Q:

Case Study - The Customer Service Training Program Pgs. 172-174 Intense competition among retailers has made customer service top priority. At many stores today, employees welcome customers as they...

Q:

Introduction Professor J. P. Arsenault was thrilled! She had just finished a virtual meeting with Tamara Smith, a Regional Vice President of Big Bank. The two had collaborated successfully on a...

Q:

After graduating in 1989 from the Culinary Arts program at George Brown College in Toronto, you (Paulo) worked in various restaurants across Canada to gain culinary experience and sharpen your...

Q:

Read the case on p. 472-486, then solve the problem: Case 5 The US Airline Industry in 2015 During the first quarter of 2015, it was clear the strong upswing in the profitability of US airlines that...

Q:

GUSTO 54: (A) CREATING A CULTURE OF OWNERSHIP AND ACCOUNTABILITY Lindsay Birbrager wrote this case under the supervision of Professor Alison Konrad solely to provide material for class discussion....

Q:

The description of the project is in the attachedword document. Please be as detail as possible and include reference as well! \f10-K 10-K 1 hd-1312016x10xk.htm 10-K Table of Contents UNITED STATES...

Q:

The description of the project is in the attachedword document. Please be as detail as possible and include reference as well! \f10-K 10-K 1 hd-1312016x10xk.htm 10-K Table of Contents UNITED STATES...

Q:

Snyder Computer Chips, Inc., is experiencing a period of rapid growth. Earnings and dividends are expected to grow at a rate of 15 percent during the next two years, at 13 percent in the third year,...

Q:

For each of the following situations, indicate a qualitative factor that should be considered prior to making a decision: a. A company that produces and sells bottled water is considering outsourcing...

Q:

When warranty parts and labor are used to satisfy a warranty claim, a debit is made to:

Q:

What are the projected revenues, expenses, and profits or losses of the urgent - care center if volume continues at the current level? That is , construct a pro forma operating statement using the...