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Mary Kate is an intern with a minor league baseball team. She says, I report to two managers: the director of marketing and the director
Mary Kate is an intern with a minor league baseball team. She says, I report to two managers: the director of marketing and the director of community relations. From time to time, the director of marketing will ask me to do something, and the director of community relations will ask me to do something, both at the same time. I am not always sure which request I should prioritize. I just want to do a good job for everyone. Considering this scenario, what organizational principle is of concern in this situation?
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In this scenario the organizational principle of concern is the issue of dual reporting relationships or dual authority When an employee reports to multiple managers or supervisors it can create a situation of divided loyalties and ambiguity around who has the ultimate authority and decisionmaking power This can lead to conflicting priorities unclear responsibilities and a lack of clarity around which tasks or requests should be prioritized In Mary Kates case as an intern reporting to both the director of marketing and the director of community relations she is facing this challenge of dual authority When the two managers give her conflicting tasks or priorities she is unsure which one to focus on first creating a challenging situation for her to navigate The organizational principle at play here is the concept of unity of command which states that an employee should have a clear and single line of reporting and authority Dual reporting relationships can undermine this principle and create confusion inefficiency and potential conflicts for the employee To address this issue the organization should consider restructuring the reporting lines or clarifying the decisionmaking process to ensure Mary Kate has a clear and unambiguous understanding of who has the final say on her priorities and tasks This could involve establishing a hierarchy designating one manager as the primary point of contact or implementing a formal process for resolving conflicting requests By addressing the dual reporting relationship ...Get Instant Access to Expert-Tailored Solutions
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