Match the concept$/$idea with the associated statement.

The physical resources that

must be in place before a

service can be offered.

Materials purchased or

consumed by the buyer, or

items provided by the

customer

Psychological benefits or

extrinsic features the

customer may sense only

vaguely

Essential or intrinsic

features readily observable

by the senses

Supporting facility

Implicit services

Explicit services

Facilitating goods