Question: Match the coping tactic to the difficult person type Hostile Listen attentively and acknowledge their feelings Complainers Stand up for yourself and avoid a direct

Match the coping tactic to the difficult person type
Hostile
Listen attentively and acknowledge their feelings
Complainers
Stand up for yourself and avoid a direct confrontation
Indecisive Stallers
Raise the issue of why they are hesitant and keep the action steps in your own hands
Clams
ask open-ended questions and be patient

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