Match the correct answer to the corresponding letter.

W4 Assignment: Chapter 14 Back to Assignment Attempts: Keep the Highest: 5 4. The balanced Scorecard (Connect) Use your knowledge of the balanced Scorecard to select the phrases that complete the following diagram. Financial Targets Measures Outcomes Corrections Customers Internal Business Processes Targets Measures Outcomes Corrections Targets Mission and Goals Measures Corrections Outcomes Learning and Growth Targets Measures Outcomes Corrections Based on: Robert S. Kaplan and David P. Norton, "Using the Balanced Scorecard as a Strategic Management System," Harvard Business Review (January-February 1996): 78-85; and Chee W. Chow, Kamal M. Haddad, and James E. Williamson, "Applying the Balanced Scorecard to Small Companies, Management Accounting 79, no. 2 (August 1997): 21-27. Are we learning, changing, and improving? Do internal activities and processes add value for customers and shareholders? Do actions contribute to improving financial performance? How well do we serve our customers? Percentage of defective units is a common performance measure. Grade It Now Save & Continue Continue without saving