Question: Match the definition and solution to the correct service gap. table [ [ table [ [ Commit to service quality ] , [
Match the definition and solution to the correct service gap.
tabletableCommit to service qualitydefine the service provider role,set service goals, measureservice performance.Knowledge GaptableFrequent customerinteractions customerresearch communicate withstore employees.Standards GaptableProvide service providerswith training, knowlege, andskills provide instrumentaland emotional support.Delivery GaptableMake realistic commitments,manage customerexpectationsCommunication Gaps
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