Question: Match the definition or statement to the appropriate concept from Chapter 7 . emotional laboremotion with work ( Choose ) ChooseFor example: having trouble concentrating

Match the definition or statement to the appropriate concept from Chapter 7.emotional laboremotion with work( Choose)ChooseFor example: having trouble concentrating at work due to an event that occurred outside of work (i.e, finding out someone close to you was in an accident). when an employee is expected to behave in upbeat and positive ways toward customers, even if they might not necessarily be feeling upbeat or positive. the general emotion a person has about the workplace (i.e. not getting along with a fellow employee makes you feel less positive about the job overall) emotion managementan individual's response to day-to-day interactions with supervisors, peers, and other organizational members (i.e. Lynn's frustration with Glenn, in Case #19)( Choose]emotion at workemotion toward workChoose]

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