Match the following operational performance terms with their definition $(10$ points$)$:$$

Speed$\_\_\_\_\_\_\_\_\_$

Consistency $\_\_\_\_\_\_\_\_\_$

Flexibility $\_\_\_\_\_\_\_\_\_$

Malfunction Recovery $\_\_\_\_\_\_\_\_\_$

the elapsed time from when a customer established a need to order until the product is delivered.

a firm$$s ability to quickly implement contingency plans when a failure occurs in the supply chain.

$$measured by the number of times that actual cycles meet the time planned for completion.

a firm$$s ability to accommodate special situations and unusual or unexpected customer requests.

$3.$ List and briefly describe four benefits of Sales & Operations Planning $($S&OP$)(8$ points$).$