Question: Match the freight forwarder account - facing terms with the correct definition. Focuses on all logistical aspects of moving product for the customer A .
Match the freight forwarder accountfacing terms with the correct definition.
Focuses on all logistical aspects of moving product for the customer
A Performance Management
Focuses on customer interaction
B Account Maintenance
Requires processes to collect data from transportation operations, validate the
C Carrier Performance data, apply performance measures, interpret the metrics, create action plans, and provide feedback to the customer.
D Transportation Management Team
Primary responsibility is retaining the account by engaging with the customer
E Account Management Team and acting both as the transportation expert solving problems and as a thought F Account Leadership leader in strategic sessions.
Works with all supporting teams as needed; eg customer wants to add new lanes or a network design project
Manages the performance of all carriers in terms of cost and service.
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