Match the ways you can help to develop engagement to the information provided.

$-$ Empowerment in this context means customers options and personalised, actionable information with the capability to respond and be listened to$.$ Consumers are more satisfied and feel more valued and engaged when we give them options and know there is interactivity, even if they don't select the options.

Answer $1$ Question $3$

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$-$ You will not be the only person communicating with consumers, so it is important that your fellow colleagues or team members are on the same wavelength as you. Engaging with your colleagues will help good working methods spread and be able to amplify the effect of engagement to consumers.

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$-$ When you are trying to engage consumers in decisions, you may find that you can overwhelm consumers, either through information overload or an eagerness for them to understand what you are trying to communicate. It is important to give people the opportunity to communicate back to you, as what they say may help you, and will help them feel engaged. Remember to respond to any praise or criticism in a genuine, empathetic way, as you would want to be treated.

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$-$ The first step to consumer engagement is for you to be excited and engaged about what you do$.$ If you are not, why should they be$?$ If possible, knowing and believing what you are doing is positive and has a good influence over the long term will reflect in your actions and feelings, and encourage customer engagement.

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$-$ Assertive communicators take care and listen well to what people are saying, then build off what they$$ve heard to proactively understand and be able to solve potential issues that consumers may have. Choose clear, jargon$-$free language when communicating with people and say what you mean. Being genuine, honest and communicative will help you build a stronger relationship with consumers.

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$-$ How do you know what information is helpful to your consumers? What better way than asking directly? You should be prepared for any response, and take care to not react inappropriately if you get negative responses. Negativity gives you a great chance to proactively fix and address consumer issues. This can often result in someone who is more engaged and satisfied than if they did not have an issue.

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$-$ Whether this be engaging with consumers directly or planning and performing services, be prepared to dedicate time to your goals and regularly follow and check up on progress. Regular contact with consumers makes them feel valued and committing to your task will result in better performance.

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