Material to Review From Module 1

• What does "competitive advantage" mean?
• What are the 3 generic strategies and how do they differ?
• What is SWOT analysis and how is it a factor in strategic planning?
• What is an 'organizational chart' and what does it tell us?
• What is the difference between centralization & decentralization?
• What is "employment at will" and why is it significant for OB?
• What were the major implications of the Hawthorne Studies?
• What are the major principles of Scientific Management
• What does the 'real worth' of an employee mean?
• How does Human Resource different from Human Capital?
• What is the "Value Chain" and how does it relate to OB?
• How do tangible and intangible sources of value differ? How are they the same?

Material to Review from Module 2

• What are the concepts of person- job & person organization fit
• What are the Big 5 traits and how do they relate to person-job and person-organization fit to job performance?
• What is locus of control and how does it relate to job performance?
• What is general mental ability and Emotional Intelligence?
• What are the 3 forms of organizational commitment?
• Emotion & mood: What are the similarities & key differences?
• What is "attribution" and what causes attributions to be wrong?
• What are the causes of stress (particularly organizational)?
• How is stress related to performance?

• What are the core principles of Maslows hierarchy of needs and Herzbergs 2-Factor model?
• What are the key principles of equity theory & expectancy theory?
• What is the Job Characteristics Model and how can it help to motivate and engage employees?
• What is the difference between a performance factor and performance standard?
• How are performance standards determined?
• What are the major purposes of performance management?

Material to Review from Module 3 (Chapter 10)

• What are the sources of organizational conflict?

• How are functional vs dysfunctional conflict different?
• What are the general conflict management styles?