Question: May 1 , 2 0 1 1 , 9 : 4 5 a . m . , Eastern Standard Time To: Kate Newcomber knewcomber@work.com From:

May

1, 2011, 9

45

.

.,

Eastern Standard Time

To: Kate Newcomber

knewcomber@work.com

From: Linus Rebaldi

linus@aceman.net

Subject: Invoice for Logo Redesign

Hi Kate,

Last week AceMan Sports experienced a malware attack that deleted all incoming email before it was received. Consequently, I never received your invoice for the AceMan logo redesign.

Please submit the invoice at your earliest convenience. Also, can you give me a quote on the four

-

color brochure print job? I

'

m not really sure I want to use the other printer.

I want to compare prices.

Regards,

Linus Rebaldi

Senior Marketing Manager, AceMan Sports

What advice should you give Linus to help him revise his e

-

mail? Check all that apply.

Provide a useful subject line.

Use a more formal tone and approach.

Focus on a single topic directed toward the receiver's needs.

May 1,2011,9:45 a.m., Eastern Standard Time To: Kate Newcomber knewcomber@work.com From:

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