Question: MC Qu . 1 6 A resort has a customer relationship manag... A resort has a customer relationship management system whereby the preferences of regular

MC Qu

. 16

A resort has a customer relationship manag...

A resort has a customer relationship management system whereby the preferences of regular customers are tracked and used to anticipate customer desires and special requests, which helps to facilitate the registration process and provide prompt service. This corresponds to which building block of service quality?

Multiple Choice

empathy

reliability

responsiveness

assurance

tangibles

MC Qu.16 A resort has a customer relationship manag... A resort

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