Question: MC Qu . 2 0 1 When building quality into services, manager... When building quality into services, managers should Multiple Choice not focus on training,

MC Qu.201 When building quality into services, manager...
When building quality into services, managers should
Multiple Choice
not focus on training, because people will learn by experience.
watch over employees to make sure they do things right every time.
ensure managerial involvement at all levels of interaction with customers.
empower employees by giving them the authority to satisfy customer needs.
requir employees to check with managers before correcting any problem.
MC Qu.201 When building quality into services, manager... When building quality

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