MCQ Provide answer

A "customer centric" approach has an impact on:

a.

All internal activities of a company.

b.

The way a company interacts with its customers.

c.

All of the company's operations.

d.

A company's focus and strategy.

e.

All of the above.

Q2.

Service guarantees lead to:

	a.	a more efficient way of gaining customer feedback.
	b.	reduced profitability in the long-term.
	c.	customers taking undue advantage of the service guarantee.
	d.	an opportunity to take corrective action.
	e.	Both B and C.
	f.	Both A and D.