me U G G E . Insert Draw Design Layout Times New... 12A A & B IU ab x x A Ethical Dilemmas Ecourse(1) (3) - Compatibility... References >> V Tell me Share A A D A Paragraph Styles Dictate Q Comments e Sensitivity Business Dilemmas You will be presented with two realistic dilemmas that face business people every day. Dilemma One - Henry Rabbit You are the store manager at Lots-of-Toys. You have been having a profitable Christmas season and just got your weekly shipment of toys - the last shipment before Christmas. Chris, your floor manager just informed you of a customer request. Mrs. Hollen asks for a Henry Rabbit (the hottest toy of the season) for her extremely ill daughter who will be spending Christmas in the hospital. This is the only toy that the little girl has asked for. Unfortunately, your shipment only has 10 Henry Rabbits and customers have already put deposits down on the toys. In fact, your customer waiting list has over 25 names on it. As you wait for Mrs. Hollen to be shown to your office, you wonder how you will respond to her request. Questions: 1. If you were the store manager, what would you decide? Explain. 2. Did you approach this dilemma as a legal obligation or an ethical decision? Explain. 2 440 words 4x Focus E L E + Save Draft 1129 SL Cancel a Comments W U ERDO Insert Draw Design Layout Times New... 12A A BIV ob X, X A Ethical Dilemmas Ecourse(1) (3) - Compatibility References Tell me Share Aa A A P A Paragraph Styles Dictate Sensitivity Dilemma Two - Contract Negotiations You are on the negotiation team for Primo Motors. You have been negotiating for the past six months with the United Car Designers (UCD) -- the union representing the skilled tradespeople who help design your cars. It has been a profitable past few years so the negotiations have had only a few unresolved issues. However, your team anticipates problems as you reach those last few issues of salary increases, yearly bonuses and increased healthcare costs. You decide to have lunch with your good friend Sam Beck, the chief negotiator for UCD. At lunch, Sam confides that he has been seeing a psychologist for the past few months due to job stress and depression. Sam remarks that he hopes the negotiations will end soon so he can take some time off. When you return to your office you contact Dr. Dilbert, the corporate psychologist who often advises managers on how to gain the advantage in business situations. Dr. Dilbert is eager to help the negotiation team use your information about Sam. He believes he can provide tips on how to apply pressure to manipulate Sam's psychological condition. As you hang up the phone, you wonder if this is the right thing to do. Questions: 1. What should you do now? Should you invite Dr. Dilbert to attend your negotiation team meeting and use his tips to take advantage of the situation? Explain your response. 2. Some management decisions are considered "not illegal" - in other words the decision will not violate any law but might be unethical. How do you view this situation? + 2440 words Focus 112 D E E Cancel Save Draft