Mean absolute deviation of Exponential Smoothing model, alpha=0.5: ______________________

Average Estimation Error for Causal Forecasting model based on headcount: __________________

Explanation of the difference in values: (only need to know what the difference between these mean)

Question 3d (20 points): Considering your answers to Questions 3a, 3b and 3c and all the factors that have been described above, prepare your best forecast for July 2015. Show your forecast value below and explain and justify how you came up with this forecast. Finally, provide your recommendations to Mark on how to modify forecasting process and improve its accuracy.Call Volume Forecast for July 2015 (My forecast): _________________Explanation and Justification of Your Method: