Measuring quality can be tricky. If you are not careful with how you set the measurement, people can work the measurement to their advantage. For example, if I were told that my measure of quality was on the number of students who earned an A in my class (which must mean I am an excellent instructor), then I could just give away grades that are undeserved and I would will have been successful -- clearly this is not in line with the intention of the measurement. Now if there were a type of standardized test given after my course and I were evaluated based on student performance on that exam (which I do not see in advance), then I must actually teach my students the material in order to be successful. Such tests are not alwaysan option. Perhaps there is a course that follows mine and the next instructor can evaluate how prepared the students were as a result of my class.Whatever the case, you want measurements that deter gaming the system.

Name a work function from yourexperience(or anyplace you have done business) and explain how quality could be measured in that specific situation. As an alternative, if you know of a situation where quality was measured poorly because it allowed for people to game the system, please elaborate on that instead.