MEETING WORKPLACE COMMUNICATION CHAL c. ve CASE STUDIES After reading the following case studies, write the appropriate correspondence required for each assignment. 1. As director of human resources at CompuMed biotechnology company, Andrew MeWard helps employees create and implement their Individual Development Plans (IDPs). Employees attend 360-Degree Assessment Workshops where they learn how to get feedback on their job performance from their supervisors, coworkers, and subordi- nates. They also provide self-evaluations. Once the 360 Degree Assessments are com plete, employees submit them to Andrew, who, with the help of his staff, develops IDPs. Andrew sends the IDPs to the employees, prefaced by a cover letter. In this cover let- ter, he tells them why he is writing and what he is writing about. In the letter's body, he fo- cuses their attention on the attachment's contents: supervisor's development profile, the schedule of activities which helps employees implement their plans, the courses designed to increase their productivity, the costs of each program, and guides to long-term profes- sional development In the cover letter's conclusion, Andrew ends upbeat by emphasizing how the em- ployees' IDP help them resolve conflicts and make better decisions. Assignment Based on the information provided, write a cover letter for Andrew McWard. He is sending the letter to Sharon Baker, Account Executive, 1092 Turtle Hill Road, Evening Star, GA 20091. 2. Mark Shabbot works for Apex, Inc., at 1919 W. 23rd Street, Denver, CO 80204. Apex, a retailer of computer hardware, wants to purchase 125 new flat-screen moni- tors from a vendor, Omnico, located at 30467 Sheraton, Phoenix, AZ 85023. The monitors will be sold to Northwest Hills Educational Cooperative. However, before Apex purchases these monitors, Mark needs information regarding bulk rates, ship- ping schedules, maintenance agreements, equipment specifications, and technician cer- tifications. Northwest Hills needs this equipment before the new term (August 15). Assignment Write a letter of inquiry for Mr. Shabbot based on the preceding information. 3. Gregory Pea (121 Mockingbird Lane, San Marcos, TX 77037) has written a letter of complaint to Donya Kahlili, the manager of TechnoRad (4236 Silicon Dr., San Marcos, TX 77044). Mr. Pea purchased a computer from a Techno Rad outlet in San Marcos. The San Marcos Tattler advertised that the computer "came loaded TRADITIONAL CORRESPONDENCE: MEMOS AND LETTERS with all the software you'll need to write effective letters and perform basic ac- counting functions. (Mr. Pea has a copy of this advertisement.) When Mr. Pea booted up his computer, he expected to access word processing software, multiple fonts, a graphics package, a grammar check, and a spreadsheet. All he got was a word processing package and a spreadsheet. Mr. Pea wants Ms. Kahlili to upgrade his software to include fonts, graphics, and a grammar check; wants a computer technician from TechnoRad to load the software on his computer; and wants TechnoRad to reimburse him $400 (the full price of the software) for his trouble. Ms. Kahlili agrees that the advertisement is misleading and will provide Mr. Pea soft- ware including the fonts, graphics, and grammar check (complete with instructions for loading the software). MEETING WORKPLACE COMMUNICATION CHAL c. ve CASE STUDIES After reading the following case studies, write the appropriate correspondence required for each assignment. 1. As director of human resources at CompuMed biotechnology company, Andrew MeWard helps employees create and implement their Individual Development Plans (IDPs). Employees attend 360-Degree Assessment Workshops where they learn how to get feedback on their job performance from their supervisors, coworkers, and subordi- nates. They also provide self-evaluations. Once the 360 Degree Assessments are com plete, employees submit them to Andrew, who, with the help of his staff, develops IDPs. Andrew sends the IDPs to the employees, prefaced by a cover letter. In this cover let- ter, he tells them why he is writing and what he is writing about. In the letter's body, he fo- cuses their attention on the attachment's contents: supervisor's development profile, the schedule of activities which helps employees implement their plans, the courses designed to increase their productivity, the costs of each program, and guides to long-term profes- sional development In the cover letter's conclusion, Andrew ends upbeat by emphasizing how the em- ployees' IDP help them resolve conflicts and make better decisions. Assignment Based on the information provided, write a cover letter for Andrew McWard. He is sending the letter to Sharon Baker, Account Executive, 1092 Turtle Hill Road, Evening Star, GA 20091. 2. Mark Shabbot works for Apex, Inc., at 1919 W. 23rd Street, Denver, CO 80204. Apex, a retailer of computer hardware, wants to purchase 125 new flat-screen moni- tors from a vendor, Omnico, located at 30467 Sheraton, Phoenix, AZ 85023. The monitors will be sold to Northwest Hills Educational Cooperative. However, before Apex purchases these monitors, Mark needs information regarding bulk rates, ship- ping schedules, maintenance agreements, equipment specifications, and technician cer- tifications. Northwest Hills needs this equipment before the new term (August 15). Assignment Write a letter of inquiry for Mr. Shabbot based on the preceding information. 3. Gregory Pea (121 Mockingbird Lane, San Marcos, TX 77037) has written a letter of complaint to Donya Kahlili, the manager of TechnoRad (4236 Silicon Dr., San Marcos, TX 77044). Mr. Pea purchased a computer from a Techno Rad outlet in San Marcos. The San Marcos Tattler advertised that the computer "came loaded TRADITIONAL CORRESPONDENCE: MEMOS AND LETTERS with all the software you'll need to write effective letters and perform basic ac- counting functions. (Mr. Pea has a copy of this advertisement.) When Mr. Pea booted up his computer, he expected to access word processing software, multiple fonts, a graphics package, a grammar check, and a spreadsheet. All he got was a word processing package and a spreadsheet. Mr. Pea wants Ms. Kahlili to upgrade his software to include fonts, graphics, and a grammar check; wants a computer technician from TechnoRad to load the software on his computer; and wants TechnoRad to reimburse him $400 (the full price of the software) for his trouble. Ms. Kahlili agrees that the advertisement is misleading and will provide Mr. Pea soft- ware including the fonts, graphics, and grammar check (complete with instructions for loading the software)