Melissa is a personal support worker and Antonio is a food service worker. They always seem to end up making personal attacks and calling each other names when they get into a disagreement in the dining room. What type of conflict are they experiencing when they do this, and how can they avoid?

Richard is one of your Food Service Workers. He has an explosive temper. He consistently received poor performance evaluations at work because he lashes out at those who disagree with him. What strategies could you discuss with him that might help him manage his emotions?