Memory Lane Sdn Bhd website

Memory Lane Sdn Bhd provide gift and card delivery services to its customers. Mr Thalib Ramli (the Director of Marketing, from Advertising and Marketing Department) thought of increasing the number of sales by reaching new market segment which is the Internet customers. He believes, by developing a system that could be accessed online, the company could achieve tangible value of increased in annual sales (expected RM200,000). Besides that, he also thinks by having an online system, intangibly the benefits are improved customer satisfaction and improved recognition of the companys brand name. He suggested that a new website (online ordering system) for the company to be created. He requested that the online system should perform the followings; 1. Allow immediate credit approval 2. Allow customer to search for a product of interest 3. Allow customer to place order for one or more products of interest

Assume that Melody Lane Sdn Bhd decided to develop the website inhouse. Prepare a System Service Request based on the information given. In this SSR, fill in the required details as stated.

1. Project Name:

2. Project Sponsor:

a) Sponsor Name:

b) Sponsor Position:

c) Department:

3. Business Need:

a) Background:

b)Business Opportunity:

c)Business Objective:

4. Functionality :

5. Expected Value:

a)Tangible:

b) Intangible:

6. Special Issues/Constraints: