1. Mercedes-Benz Mission Statement

Every call is a challenge. Every task is a chance to grow. Our vision is to become the worlds most renowned center for customer service in the automotive sector. To meet our goal, we are doing everything to create the best environment for skilled people from all over the world. Because only the best people can provide the best customer service. Ultimately, its that simple: we want to delight and satisfy our customers and partners.

Instruction: we have nine components of mission statements: 1- Customer 2- Product or Service 3- Market 4- Technology 5- Concern for survival, Growth and profitability 6- Philosophy 7- Self-Concept 8- Concern for public image 9- Concern for employees

According to the nine components of mission statements:

a) Identify the missing components in the above mission statement.

b) Revise the above mission statement by adding the missing components.

c) Write at least two financial and two strategic objectives (for more info Google)

Mercedes-Benz Vision Statement

Dedicated to Customers, Driven by Excellence As brand ambassadors of Mercedes-Benz we are committed to excellence, aiming to provide premium solutions for our customers, retail partners and business partners, supporting them in every situation. In this way, we strengthen the brand and add value to our brand promise: The best or nothing. Committed to our corporate values and as strong team players, our excellent operations set the standards for Daimlers customer support centers worldwide.

Instruction: we have seven types of vision statements: 1- Short vision statements made up of a few words only 2- Quantitative vision statements based on numbers or quantities 3- Qualitative vision statements based on the qualities you have 4- Role model vision statement; using another company as an example 5- Longer and more detailed vision statements 6- Internal transformation vision statements. 7- Competitors based statements. (Less common)

According to the seven types of vision statements:

identify the specific type of the above vision statement? Develop at least three different vision statements for the above organization.