Message Organization: Outlining Your Content Using the Nutri$-$Veg email in this chapter $($Figure $4-6),$ draw an organizational chart similar to the one shown in Figure $4-12.$ Fill in the main idea, the major points, and the evidence provided in this letter. $($Note: Your diagram may be smaller than the one provided in Figure $4-12.)$ Figure $4-6$ Email Message with Improved Organization $10$ Nutri$-$Veg has been doing business with ComputerTime since I was hired six years ago. Our company has $3000$ retail stores throughout North America. We are the largest retaler globally of nutritional products, such as vitamins, minerals, and herbal supplements. Our customers are served by salespeople who use our products and receive extensive training. Our online store continues growing in popularity. Our department now has $15$ employees. As accountants, we need to have our computers working so that we can do our jobs. The DVD recorder wo bought for my assistant, Suzanne, has been a problem. Wo've taken it in for repairs three times in three months to the authorized service centre, and Suzanne is very careful with the machine and hasn't abused it$.$ After all those repairs, it still doesn't work right, and she's tired of hauling it back and forth. We're all putting in longer hours because it is our busy season, and none of us has a lot of spare time. This is the first time we $\text{'}$ve returned anything to your store, and I hope you'll agree that we deserve a better deal. Outlining Your Content agree that we deserve a better deal. Debclive : wiants the reader to do$,$ Bocons tom $0$x$$ ReV Dear Customer Service Representative: Can you please exchange the fauly DVD record$/$play drive $($Olympic Systems, Model PRS$-2)$ that Nutri$-$Veg purchased on November $15,2019?$ The drive began malfunctioning soon after my assistant installed it on her computer $($an HP Compaq dc$5100),$ and we've had trouble with it ever since. e body of the $.$ We took the drive to the authorized sorvice centre and were assured that the problem was merely a loose connection. The service representative fixed the drive, but in April we had to have it fixed again$-$another loose connection. For the next three months, the drive worked reasonably well, although the recording tme was occasionally slow. Two months ago, the drive stopped working again. Once more, the service representative blamed a loose connection and made the repair. The drive is again operational, but it occasionally makes odd noises and takes an inordinate amount of time to record a disc. Akhough all the repairs have been relatively minor and have been covered by the one$-$year warranty, we are not satisfied with the drive. We would like to exchange it for a similar model from another manufacturer. Nutri$-$Veg has done business with your store for sk years, and we look forward to purchasing from you in the future after this matter is resolved successtully. Please let us know your answer by September $20.$ Sincerely. Jill Saunders Accounting Supervisor The writer opens with her request and immediately follows that with releviant details. This elear chronolody provides a detailed. history of the problem so thist the reabler clearly understands her frustrution. The closing emphasizes $($in a calm, respectful way$)$ that Nutri$-$ Ved won't be buyine anythint else undil this problem is rolved. You may want to experiment with other organizational schemes in addition to traditional outlines. Figur

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in Whichever outlining or organizing scheme you use, start your message with the riain idea, follow that with major supporting points, and then illustrate these points with evidence.

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