MGMT $4020$: QUALITY MANAGEMENT ASSIGNMENT $2$ SPRING $2024$ This is a group assignment. Type your work very neatly. Type the names of each of your group members with first name coming first and last name last. Type each members $\%$ contribution in front of his names. You have to do the assignment with your group members. If you do it alone, your work will not be graded. The group leader should submit his$/$her groups completed assignment to me in class by $12$:$45$ PM on Thursday, March $21,2024.$ Question $1$ Recently, a medical office administered the SERVQUAL survey to its customers as a way to determine where it should focus the process improvement. Forty surveys were administered to customers before and after they were treated. Based on the $40$ responses, averages were computed for each item. Using the averages in the table that follows, compute dimension averages. Based on your findings, which dimensions should be emphasized? ItemPerception AverageExpectation AverageDifferences$15\mathrm{.}52\mathrm{.}33\mathrm{.}225\mathrm{.}42\mathrm{.}43\mathrm{.}035\mathrm{.}92\mathrm{.}23\mathrm{.}745\mathrm{.}82\mathrm{.}83\mathrm{.}053\mathrm{.}23\mathrm{.}2064\mathrm{.}44\mathrm{.}10\mathrm{.}374\mathrm{.}35\mathrm{.}3-1\mathrm{.}082\mathrm{.}54\mathrm{.}9-2\mathrm{.}494\mathrm{.}65\mathrm{.}6-1\mathrm{.}0106\mathrm{.}23\mathrm{.}42\mathrm{.}8116\mathrm{.}53\mathrm{.}23\mathrm{.}3126\mathrm{.}63\mathrm{.}43\mathrm{.}2136\mathrm{.}83\mathrm{.}63\mathrm{.}2143\mathrm{.}13\mathrm{.}2-0\mathrm{.}1154\mathrm{.}53\mathrm{.}31\mathrm{.}2163\mathrm{.}33\mathrm{.}4-0\mathrm{.}1173\mathrm{.}13\mathrm{.}2-0\mathrm{.}1183\mathrm{.}23\mathrm{.}5-0\mathrm{.}3191\mathrm{.}66\mathrm{.}5-4\mathrm{.}9201\mathrm{.}86\mathrm{.}6-4\mathrm{.}8211\mathrm{.}56\mathrm{.}4-4\mathrm{.}9221\mathrm{.}46\mathrm{.}3-4\mathrm{.}9$ Question $2$ The averages for different dimensions of service quality were computed by averaging the items about the dimension. Use the following data to determine the dimensions to emphasize. DimensionsPerceptionExpectationTangible$5\mathrm{.}401\mathrm{.}42$Reliability$3\mathrm{.}206\mathrm{.}40$Responsiveness$2\mathrm{.}452\mathrm{.}30$Assurance$5\mathrm{.}603\mathrm{.}30$Empathy$1\mathrm{.}906\mathrm{.}40$ a$)$ Using simple differencing, determine which dimensions should be emphasized.b$)$ Use two$-$dimensional differencing to determine