Michael is a team leader at a new engineering consultancy. Following a merger with a rival organisation, the members of his team are struggling to work with their new colleagues and are showing signs of low engagement, conflict and low motivation. In particular, he is aware that some members of the team are not working hard, leading to reduced quality and increased customer complaints. Also, while some of the team are quick to begin tasks, they are easily distracted and tend to give up quickly. Which of the following elements should Michael address first to improve motivation in his team, and in which order? Direction then intensity Persistence then direction Intensity then engagement Intensity then persistence