Michael Porter's "five forces" has four outer elements which matter to suppliers, which one of the following is NOT one of those elements? 1) Bargaining power of buyers 2) Threat of new entrants 3) Bargaining power of suppliers 4) Threat of new features Question 70 (1 point) Before deregulation in the telecommunications industry, Telus had a virtual monopoly on industrial customers. Within months of deregulation these customers started to leave. What is this referred to? 1) When companies 'SNAP 2) When customers find better deals 3) When Telus changes their pricing strategy 4) Competition takes over