MIDTERM EXAMI CASE STUDY Workflow Technology .` "You started as the new Director of HINT last week ."Your department began using workflow* technology { weeks ago with a relatively new EDMIS , which was implemented a year ago . With the implementation of workflow , the department started coding and analyzing charts online . Other tasks involved in the workflow are :" Notifying risk management of issues identified Communications with physicians* Communications with business office* Communication with supervisor* Routing charts that meet criteria to performance improvement One of the first things you noticed when you started work was the stress level of the coders - they are panicking . You also found that the billing hold report is at $ 2 . 4 million , when the expected level is below Sand , 000 . In a meeting with the coders , they all tell you that they have using the new system. You also learn that much of their distress is a result of the fact that they were not involved in the* selection or implementation of the new system . In addition , they had only a short training period , 50 they do not feel comfortable using the system . 1 . How would you proceed to try to alleviate the stress experienced by the coders ?" 2. How would you proceed to resolve the other issues identified ?" 3. What will you do with future system selections to ensure that these problems do not Occur ?"