Question: Miguel is writing a routine negative response to a client. The consequences to the client are minimal. Which of the following is TRUE? Question content

Miguel is writing a routine negative response to a client. The consequences to the client are minimal. Which of the following is TRUE?
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Part 1
A.
You should imply that other assistance or information is available even if it is not.
B.
You should not offer alternative ideas, even if the relationship is important.
C.
The direct approach works best.
D.
The indirect approach works best.
E.
Even if the matter is closed, you should imply that there is still a chance that it's still open as a way to delay saying no.

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