Question: Miguel is writing a routine negative response to a client. The consequences to the client are minimal. Which of the following is TRUE? Question content
Miguel is writing a routine negative response to a client. The consequences to the client are minimal. Which of the following is TRUE?
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Part
A
You should imply that other assistance or information is available even if it is not.
B
You should not offer alternative ideas, even if the relationship is important.
C
The direct approach works best.
D
The indirect approach works best.
E
Even if the matter is closed, you should imply that there is still a chance that it's still open as a way to delay saying no
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