Question: Mike We've trained every mid - level manager to emphasize continuous improvement. That has been my main focus for nearly a year. Any other suggestions?

Mike
We've trained every mid-level
manager to emphasize continuous
improvement. That has been my main
focus for nearly a year. Any other
suggestions?
Based on all this, what do you think
we should do next?
Listen to and learn from customers and
managers.
Benchmark with external organizations.
Provide employees with more autonomy.
Production Quality Changes
Q1
Upgraded finishing equipment by replacing outdated machinery
Hired new quality director
Q2
Quality training provided to all mid-level managers
Completed cross-training initiative for all frontline employees
Joined leather workers trade association to gain access to benchmarking data
Reduced number of preferred suppliers based on quality requirements
Redesigned employee evaluations to incorporate quality goals
Q4
Company-wide retreat to train employees on quality improvement
Implemented new shift-change checklist
Replaced metal transport bins with lightweight plastic bins
 Mike We've trained every mid-level manager to emphasize continuous improvement. That

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