Mini Case: LifeLong Learning and Teamwork Oladele just couldn't take it anymore. She got up from her cubicle and put on her coat. "Where are you off to?" asked her coworker Wei. "I just need to get away from here for a few minutes," replied Oladele, "I'm going for a walk and I'll be back in 20 minutes." As she walked around the downtown core of St. John's, she wondered how to fix the problems her strategy team was having realizing their goals. Three months previously she and four others had been taken away from some of their regular duties at the headquarters of LifeLong Learners Inc. to form a special project team. The company offered customized courses to mid-sized businesses. Their instructors travelled to the company site to teach anything from occupational health and safety to leadership development. Recent developments in online education, however, were starting to make their services redundant. Many of their clients could now buy similar courses online and have their employees complete them any time they liked. Many employees at LifeLong Learners thought in-class instruction was more effective, but the market didn't seem to agree. A special strategy team was formed to determine whether the company should begin to offer online courses and, if they did, how best to implement the change. The strategy team was to report to the