Question: Mini Case Study 3 - First Class Upgrade: Why don't airlines take advantage of opportunities to reward their loyal customers? Why do you think airlines

Mini Case Study 3- First Class Upgrade:
Why don't airlines take advantage of opportunities to reward their loyal customers?
Why do you think airlines use blackout dates for mileage redemption?
What do you think of the phrase "trying to be loyal"?
Was the upgrade a good idea? Why or why not?

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