Question: minutes to write the response e - mail. The standard deviation of this is 4 minutes. a ) What is the average time a customer

minutes to write the response e-mail. The standard deviation of this is 4 minutes.
a) What is the average time a customer has to wait for the response to his/her e-mail?
Note: This includes the time it takes the lawyer to start writing the e-mail and the actual writing time, i.e., waiting time in queue plus the writing time
b) How many e-mails will a lawyer have received at the end a 10-hour day?
When not responding to e-mails, the lawyer on call is encouraged to actively pursue cases that potentially could lead to large settlements. How much time in a 10-hour day can a My-law.com lawyer dedicate to this activity? (assume the lawyer can instantly switch between e-mails and work on a settlement)

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