$-=$ MIS$540{?}_{(})>$ Modules $>$ Week $6$: Review and Knowledge Check ${?}_{(})$

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January $2024$

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Week $6$: Review and Knowledge Check

Due Feb $12$ by $1$:$59$am Points $25,$ Submitting an external tool Available after Feb $4$ at $1$:$59$am

After completing this week's activities, watch the following review and complete the Knowledge Check questions.

Which of the following are examples of CRM metrics $($check all that apply$).$

$($check all that apply$)$

number of prospective customers

Knowledge Check

number of units manufacturered

After completing this week's reading, please complete the questions.

cases closed same day

defects per $1000$ units

manufacturered

customer retention rate

Check questions.Which of the following are examples of CRM

metrics $($check all that apply$).$

$($check all that apply$)$

number of prospective customers

number of units manufacturered

cases closed same day

defects per $1000$ units

manufacturered

customer retention rate