MNA $1161$ Module $3-$ Improving Customer Service Scores

Assignment Instructions

Use the knowledge gained by reading this chapter as a foundation for your research to complete the following assignment:

Imagine that you are hired by a multinational corporation to improve their customer service scores. After reviewing the company reports, you find that, among other things, there have been several complaints about errors processing orders as well as dissatisfaction with how complaints were resolved. You decide to focus on these two issues, and after more research, you identify that the reasons for these problems is a lack of communication skills, specifically, having to do with order accuracy and problem$-$solving service issues. You will need to meet with the board to present you findings and suggest a path forward.