Mode #$1$: Empathize

$1)$ State the pain point or observation that you are investigating.

$2)$ Explain the steps$/$actions you took to observe, engage, and immerse with the

user $($see DTB p$.3-4$ for more information$).$ Use multiple sources.

$3)$ Complete the $$Persona$$ and then the $$Customer Journey Map$$ activities.

Mode #$2$: Define

$1)$ Create a problem statement. Explicitly state the problem you are trying to

address in one sentence.

$2)$ Explain the problem in more detail, using the $$Point of View$$ activity $($see DTB p$.$

$33-34$ for more information$).$

$3)$ Complete $$How Might We Statement Builder$.$

Mode #$3$: Ideate

$1)$ Identify a variety of solutions by completing the $10$x$10$ activity.

$2)$ Then select one solution and complete the $$Idea Sketch$,$ then $$Value

Proposition Designer$.$