Question: Modeling and Implementing Business ProcessesWorkshop Model the process below using BPMN 2 . 0 . You may use any software ( e . g .
Modeling and Implementing Business ProcessesWorkshop Model the process below using BPMN You may use any software eg Lucidchart, draw.io etc.ObjectiveThe goal of this assignment is to: Understand what a business process is and how to model it Learn how model a simple business process using a tool.ScenarioThe following describes a process for a fictional cleaning company, ABC Cleaners. The company has recently experienced a significant increase in demand for its services. To streamline operations, the CEO wants to develop inhouse software to automate administrative tasks such as scheduling, payments, and task management. The development team has requested a BPMN process model to document their workflow.Resources for Learning BPMN Apart from our class discussions, refer to the following resources to learn more about BPMN : Review attached slides introducing Business Process Model and Notation BPMN Watch these videos:o Introduction to BPMN o BPMN in PracticeNote: Different sources may introduce slight variations in BPMN notation. For example, in one of the videos, the designer uses a message task to connect pools. While this is not incorrect, for this assignment, you can use a dashed arrow to link the customer pool and keep it as a black box empty Additionally, you do not need multiple start events for each lane.ABC Cleaners Process DescriptionThe process starts with a request from the client, after which a job order is created by the customer service representative CSR The CSR adds the necessary information about the client in the job order form. The service manager then schedules a date and time for cleaning after reviewing the job order. After this, a cleaner is chosen based on availability and the size of the house. If the request involves yard cleaning, additional staff members, such as a gardener, will accompany the cleaner on the same day. The team arrives at the site, and the cleaning process is carried out according to standard procedures. They then request that the client fill out a feedback form and make the payment onsite.Upon completion of the job, the team submits a copy of the cash receipt to the accounts department. The accounts manager records the transaction and completes the job order process A Meanwhile, the CSR reviews the client feedback for any possible discounts or refunds B If a refund is necessary, the CSR contacts the customer via call or text and processes the refund. There is no strict sequence between the CSR feedback review B and the accounts managers confirmation of the payment A as they can occur simultaneously.Upload the pdf export of the process. The final process should be drawn using software. Handdrawn diagrams will not be accepted ignore the part in the slides said otherwise
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