Modifying your e$-$mail distribution list means $\_\_\_\_\_\_\_\_.$

Question $6$ options:

$1)$

making sure everyone's name is spelled correctly

$2)$

deleting everyone who doesn't usually reply to your e$-$mails

$3)$

pruning the distribution list so that only those who have a legitimate need for the message receive it

$4)$

making sure only top executives receive your e$-$mail

Question $7(1$ point$)$

Listen

Unlike e$-$mails, paper memos should include informal salutations and complimentary closings.

Question $7$ options:

$1)$ True

$2)$ False

Question $8(1$ point$)$

Listen

A growing issue with the accessibility of technology is $\_\_\_\_\_\_\_\_.$

Question $8$ options:

$1)$

cell phones ring too often in meetings

$2)$

laptops have made collaboration in offices easier

$3)$

employees checking e$-$mail outside of work hours

$4)$

every employee has access to a tablet

Question $9(1$ point$)$

Listen

When writing a response e$-$mail, you should open by $\_\_\_\_\_\_\_\_.$

Question $9$ options:

$1)$

apologizing for the delay in responding

$2)$

explaining why you are writing to the reader

$3)$

introducing yourself

$4)$

announcing the most important fact or answer

Question $10(1$ point$)$

Listen

A follow$-$up memo is a good way to record the main points of a meeting or conversation.

Question $10$ options:

$1)$ True

$2)$ False

Question $11(1$ point$)$

Listen

A follow$-$up e$-$mail or memo $\_\_\_\_\_\_\_\_.$

Question $11$ options:

$1)$

blames others for errors

$2)$

shows that you are being friendly

$3)$

show that you think the person has a faulty memory

$4)$

ensures that everyone has the same version of what took place

Question $12(1$ point$)$

Listen

E$-$mail is a permanent and public form of communication.

Question $12$ options:

$1)$ True

$2)$ False

Question $13(1$ point$)$

Listen

"Don't write angry" is a good rule to follow when composing e$-$mail.

Question $13$ options:

$1)$ True

$2)$ False

Question $14(1$ point$)$

Listen

Traditional paper memos do without $\_\_\_\_\_\_\_\_.$

Question $14$ options:

$1)$

a subject line

$2)$

informal salutations

$3)$

a date

$4)$

paragraphs

Question $15(1$ point$)$

Listen

The best way to express a date in a memo is $\_\_\_\_\_\_\_\_.$

Question $15$ options:

$1)$

$2$ January $2014$

$2)$

$02/01/2014$

$3)$

January $2,2014$

$4)$

in the style of your company

Question $16(1$ point$)$

Listen

In a request memo, readers need to know by the end of the $\_\_\_\_\_\_\_\_$ what you are asking for and what action they must take.

Question $16$ options:

$1)$

salutation

$2)$

first paragraph

$3)$

final paragraph

$4)$

subject line

Question $17(1$ point$)$

Listen

E$-$mails $\_\_\_\_\_\_\_\_.$

Question $17$ options:

$1)$

are guaranteed to be private

$2)$

are quick notes that don't have to be checked for spelling and grammar

$3)$

can always be retrieved even after they are deleted

$4)$

should contain lots of emoticons and exclamation marks

Question $18(1$ point$)$

Listen

Which of the following is used for both internal and external communication?

Question $18$ options:

$1)$

e$-$mails

$2)$

intranet

$3)$

memos

$4)$

all of the above

Question $19(1$ point$)$

Listen

An informative memo or e$-$mail should not be used to convey $\_\_\_\_\_\_\_\_.$

Question $19$ options:

$1)$

announcements

$2)$

sympathy

$3)$

instructions

$4)$

company policies

Question $20(1$ point$)$

Listen

It is acceptable to use an opening greeting like "Dear Luis" in an e$-$mail.

Question $20$ options:

$1)$ True

$2)$ False

$5$ of $20$ questions savedModifying your e$-$mail distribution list means $\_\_\_\_\_\_\_\_.$

Question $6$ options:

$1)$

making sure everyone's name is spelled correctly

$2)$

deleting everyone who doesn't usually reply to your e$-$mails

$3)$

pruning the distribution list so that only those who have a legitimate need for the message receive it

$4)$

making sure only top executives receive your e$-$mail

Question $7(1$ point$)$

Listen

Unlike e$-$mails, paper memos should include informal salutations and complimentary closings.

Question $7$ options:

$1)$ True

$2)$ False

Question $8(1$ point$)$

Listen

A growing issue with the accessibility of technology is $\_\_\_\_\_\_\_\_.$

Question $8$ options:

$1)$

cell phones ring too often in meetings

$2)$

laptops have made collaboration in offices easier

$3)$

employees checking e$-$mail outside of work hours

$4)$

every employee has access to a tablet

Question $9(1$ point$)$

Listen

When writing a response e$-$mail, you should open by $\_\_\_\_\_\_\_\_.$

Question $9$ options:

$1)$

apologizing for the delay in responding

$2)$

explaining why you are writing to the reader

$3)$

introducing yourself

$4)$

announcing the most important fact or answer

Question $10(1$ point$)$

Listen

A follow$-$up memo is a good way to record the main points of a meeting or conversation.

Question $10$ options:

$1)$ True

$2)$ False

Question $11(1$ point$)$

Listen

A follow$-$up e$-$mail or memo $\_\_\_\_\_\_\_\_.$

Question $11$ options:

$1)$

blames others for errors

$2)$

shows that you are being friendly

$3)$

show that you think the person has a faulty memory

$4)$

ensures that everyone has the same version of what took place

Question