Question: Module 10 Demonstrate Your Learning: Customer Loyalty 1. What are the benefits of having loyal customers? Why or how do those benefits occur? 2. What

Module 10 Demonstrate Your Learning: Customer Loyalty 1. What are the benefits of having loyal customers? Why or how do those benefits occur? 2. What is the difference between loyalty and loyalty programs? 3. We have all either participated in or been invited to participate in customer satisfaction surveys. How does a small business use customer satisfaction survey results to gain and retain customers

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