Module 2: Discussion: Productivity & Performance According to the text, managing productivity and performance are important for operational managers to ensure that their operations are becoming more cost effective and efficient over time. Principles of healthcare operations management suggest that the primary goals are to reduce costs, eliminate waste, and ensure that resources are being used efficiently. Provide some examples of where and when you observed that productivity and performance were being measured and actions were being taken as a result of the measured outcomes. Be sure to define the difference between productivity and performance and explain how each can be measured. Be sure to support your conclusions with facts from the readings and/or video assignments. Link theory to practice in your comments by relating your personal perspective with the information you have read or watched.