Module $2$: Quick Write

Writing quickly is an important skill in the workplace. The Quick Write assignments let you practice the skill of writing quickly while addressing a variety of workplace scenarios. Plan to spend $1-2$ hours on each Quick Write assignment.

Below each question, write your response. Upload your completed worksheet to Blackboard.

$1.$ Rewrite the following sentences using the $$you$-$viewpoint$.(2$ points each, $10$ points$)$

a$.$ As required by the company policy, I am denying your refund request because you needed to have submitted the warranty agreement within two weeks of your purchase.

Your answer:

b$.$ Today we are shipping the goods you ordered by February $2.$

Your answer:

c$.$ We do our best to provide the best customer service possible.

Your answer:

d$.$ I am pleased to inform you that I can grant your request for payment of travel expenses.

Your answer:

e$.$ Instead of stopping us in the hallway to ask for IT support, send us and email.

Your answer:

$2.$ Reword the following sentences to achieve a more appropriate level of formality $($you may need to recast the whole sentence$).(2$ points each, $6$ points$)$

a$.($In a report that several managers will read$)$ The customers$$ evaluations of our service were pretty mixed, with some being really positive and others not so positive.

Your answer:

b$.($In a complain letter to your health insurance provider$)$ No way should I have to pay for this bill out of my own pocket!

Your answer:

c$.($In a thank$-$you message to a CEO for letting you interview him for a class project$)$ Thanks again, Mr$.$ Adams, for the super useful information.

Your answer:

$3.$ Rewrite the following sentences for a more positive effect. Use your imagination to supply contextual information when necessary $(2$ points each, $6$ points$)$

a$.$ We were disappointed to learn that you were having trouble with our product.

Your answer:

b$.$ You cannot visit the plant except on Saturdays.

Your answer:

c$.$ We hope this delay has not inconvenienced you.

Your answer:

$4.$ Imagine that a customer has written to complain about the lack of attention that she received when visiting a paint store. The manager$$s responding message explains why the sales staff was so busy, offers to make a special appointment with the customer to discuss her decorating needs, and then ends with the following paragraph:

We do apologize again for any inconvenience that this situation caused you. We thank you for your understanding. Please do not hesitate to contact us again if we ever fall short of the superior service that you have come to expect from us$.$

If the manager asked for your feedback on this message, what would you say? It$$s full of polite expressions. Is it a good concluding paragraph? Why or why not? $(6$ points$)$

Your answer: