Module 3: Role in an Office

APPLICATION AND ASSESSMENT Test I - Identification

1.People or organizations outside the company who buy goods or products or services of the company. 2. Someone who buys or uses an organization's goods and services. 3. An activity through which information is exchanged among other colleagues, friends, families or organization. 4. State of keeping secret or not disclosing information. 5. Someone who conforms to expected ethical and quality standards and behaviors. 6. Willing to participate in what needs to be done to achieve a goal. 7. General term that combines a deep belief in the value of work in one's life and a willingness to meet the demands of work. 8. Concept in professional development where employees are given the opportunity to learn simultaneously while working. 9. People inside the organization who use products or services. 10. Paying attention to fulfilling the needs and wants of customers.

II - Enumeration

1. At least five strategies to work effectively in a team. 2. Reasons why admitting mistakes are important in businesses. 3. Benefits of sharing information for businesses. 4. Type of confidential information in business. 5. Ways to promote cooperation among employees in the organization.

Test III - This is a by-pair activity.

1. Make a script that illustrates work ethic values in an office setting.

2. Write a description where you received an excellent customer service. Give reasons why the experience was positive.

3. Write a description of a situation in which you received poor customer service. Give at least three strategies for ways the situation could have been handled better.