Module $4$: Discussion Forum

Based on your review and analysis of the Mini$-$Case Study: $$Managing Change at Global Green Books PublishingLinks to an external site." $($PMI$,$ n$.$d$.),$ address the following key discussion topic elements:

Describe the project implementation performance; are there any concerns? If so$,$ what?

Are the requested changes expected to impact the project scope, schedule, and cost? If so$,$ how? How will the project plan be affected as a whole?

Then, based on the tools and techniques or practices discussed in Part IV$,$ entitled Project Implementation Tools, of the textbook, offer a recommendation to improve the project implementation performance.Globat Green Books Publishing is producing customized eBooks for a local colege. It has just

recehred a large arder for a new elook on Strategic Human Resource Managevnont in a Global

Context from a serior profegsor in the business school. This distinguistied facilly menter is

dissatsfied with the current textbeoks, and warts a custemized eBook for cae with her on$-$

campus courses, graduate seminars, and her execulioe education courses. This is the most

complex eBook that Giobsl Green Books has undertaken. Because this project is so important

to the protessor, and wil be used in $80$ many different sefings with differemt schedules, the

professor mode sure that she had her complete eBlook request in early to allow sufficient time

for production. She had selected a broad set of the best papers and had written an introduction

and background, along with discussian questions for each section. This meant that this project

was going to have an extensive set of permissions to acquire before production could happen,

as well as a large amount of deskilop publshing for the new materials writien by the professor.

She was quile certain that she had given Gickel Green Books mere than encugh time to have

her eBcok ready beflore the frist class needed in$.$

This large eBook went through the check and verify order step with a bit of back and forth with

the professor to verity the information needed for the extensive number of permissions, so that

started the prajoct oft with a bit of a delay. Because there were so many permissions, the

Supervisor who planned this project, acoelerated the work on obtaining permissions to make

sure that all the permissions were received before they needed to start assembling and colating

the eBook in production.

As the Publishers Liason worked through the extensive list of permissions, the Customer

Service Representative for the business school at the colege started roceiving several inputs

from the college about this project. One set of inputs was a continuing series of requests from

the professor. As new papers were relessed, she wanted to make a number of additions to the

eBook. Aso, as tme went on and she had more tme to review her eBook plans, she started

identifying some changes that she wanted to make to her plarned eBook.

Another input came from the business manager at the colege bookstare, as he was quite

concerned about the projected oost of this eBlook. Because this eBlock induded so mary

reprints of existing articles and chapters, the estimated cost of the book was quite high. The

colloge expected their elooks to be delivered at a law cost, as its bocksiore costs had to cover

the bookstore overhead $($severs for sales and distribution of the eBooks and marketing costs$)$

and the bockstare's markup, as well as the costs of the eBook from Global Green Books. The

Global Green Bocks costs had to incorporate all the permigsions costs, ass well as al of the

desklop publishing and production costs.

The Customer Service Representative communicated these issues to several people within

Global Green Bocks: the acoount manager for the college account, the supervisor managing

production for this eBlook, the Publishers Liaison obtaining permissions for this book. The

account manager was concemed about upsetting this important customer, the supervisor didn't

know how thege various requests could all be acxommedsted of how it wouk impact his project,

and the Publiahers Liaison was worried beth about added costs for new permissions and the

time it would take to get them and the costs they had alresdy expended for permissions no

lenger needed.

And the protessor's requests just kept coming, of an incressing rate as in got cleser to her

deadline for needing this eBook.

The supervisor was starling to make sonse estimates of what each change requested by the

professor woild cost

An eatra $$500$ for each new permission needed, in addion to the $$500$ already spent for

each perrission alfesdy acquired that can no longer be used

Two hours of Publishers Liaison effort for each new pemission neoded at an

unburdened post of $$22$ per hour $($loaded cost is $$55$ with a $1\mathrm{.}5$ overhead rate$)$

One hour of supervisar time for replanning esch change at an unb